Performance Guarantee

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Parts

We understand that time is money, so we supply replacement Yale Master Parts the next business day or the part will be free (when the part is ordered by 12pm CST).

Quality parts are important. We guarantee the performance of all parts purchased from us for six months. If the part should fail during that time, we will provide a replacement part for free.

Service

We provide 24/7 service using trained technicians because we understand that unplanned down time is expensive. We will respond to your emergency call within three business hours or the first hour of labor will be free.

Proper equipment maintenance is critical. Your Planned Maintenance (PM) will be scheduled within 10 business days of the due date or we will waive the standard PM labor charge.

Fleet Management

Our Fleet Survey (valued at $2,400), guarantees at least 15% cost savings in the first year. In addition, if you implement our recommendations, we waive the entire cost of the analysis.

We guarantee that installing Telemetry Systems and acting upon the information they generate (Operator Access, Asset Operating History and Asset Impact) will reduce your avoidable damages by 10% in the first year or we will pay the difference.

Rentals

We work hard to be there when you need us. If we do not have your rental unit at your site at the promised time, the delivery charge will be waived.

Our rental fleet has more than 525 units available. If we are unable to supply a rental on the date promised, you get one day of rental free.

Equipment Sales

We make it right. If any new or used fork truck does not perform as expected during the first 30 days, and we cannot remedy the situation, we will buy it back for the full purchase price.

The right metrics help you reach your long-term goals. If our storage and handling solutions do not meet the agreed upon metrics, the project engineering cost will be waived.

Riekes People have the authority to solve your problem. If a concern remains after 24 hours, it will be placed on my desk for immediate attention.
Duncan Murphy, President

News & Announcements

Riekes Equipment Receives 2017 Dealer of Excellence Award
Apr 18, 2018
Riekes Equipment received the prestigious Yale Dealer of Excellence Award for the 13th consecutive year. This award, bestowed by Yale Materials Handling Corporation for top-performing dealers, recognizes superior performance in the areas of customer service, management practices, lift truck sales and aftermarket support. Read More
Deciding on The Right Forklift for Your Business
Mar 14, 2018
Investing in a forklift can be a difficult decision. With so many options out there, how do you decide which is right one for you? Finding the right forklift for your business requires special insight if you want to find the most productive and cost-effective option. Read More
Deciding When to Rent or Buy a Forklift
Jan 26, 2018
When deciding between renting and buying, there are lots of things to consider. Your best solution will depend a lot on the specifics of your operation. Things like fleet flexibility, budgets and maintenance are all important factors when making your decision. Read More