Performance Guarantee

Performance Guarantee Logo 

We took a hard look at what was important to our customers and what was critical to their business.  Within the five categories, there are 10 pillars of action that guide our relationships with you.   We guarantee if there is a problem, we will make it right.

About Us Service Offerings

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Parts

We understand that time is money, so we supply replacement Yale Master Parts the next business day or the part will be free (when the part is ordered by 12pm CST).

Quality parts are important. We guarantee the performance of all parts purchased from us for six months. If the part should fail during that time, we will provide a replacement part for free.

Service

We provide 24/7 service using trained technicians because we understand that unplanned down time is expensive. We will respond to your emergency call within three business hours or the first hour of labor will be free.

Proper equipment maintenance is critical. Your Planned Maintenance (PM) will be scheduled within 10 business days of the due date or we will waive the standard PM labor charge.

Fleet Management

Our Fleet Survey (valued at $2,400), guarantees at least 15% cost savings in the first year. In addition, if you implement our recommendations, we waive the entire cost of the analysis.

We guarantee that installing Telemetry Systems and acting upon the information they generate (Operator Access, Asset Operating History and Asset Impact) will reduce your avoidable damages by 10% in the first year or we will pay the difference.

Rentals

We work hard to be there when you need us. If we do not have your rental unit at your site at the promised time, the delivery charge will be waived.

Our rental fleet has more than 525 units available. If we are unable to supply a rental on the date promised, you get one day of rental free.

Equipment Sales

We make it right. If any new or used fork truck does not perform as expected during the first 30 days, and we cannot remedy the situation, we will buy it back for the full purchase price.

The right metrics help you reach your long-term goals. If our storage and handling solutions do not meet the agreed upon metrics, the project engineering cost will be waived.

Riekes People have the authority to solve your problem. If a concern remains after 24 hours, it will be placed on my desk for immediate attention.
Duncan Murphy, President

News & Announcements

Riekes Equipment Receives Industry Award
Nov 06, 2018
Riekes Equipment has been awarded the prestigious MVP (Most Valuable Partner) Award for 2019, based on their accomplishments in 2018. For the ninth consecutive year, since the Award’s inception, Riekes Equipment has earned an MVP Award from the industry’s trade association, MHEDA (Material Handling Equipment Distributors Association). Read More
CONFIGURING WAREHOUSE SPACE CAN BE CHALLENGING
Sep 26, 2018
One of the most common warehouse challenges is space. Regardless of what type of space you are designing, well-executed storage, receiving and shipping spaces improve efficiency and make companies more profitable. Changing racking or even material handling equipment can increase the number of pallet positions in your space and help you operate more efficiently. Read More... Read More
Riekes Partners with TASK Forklifts
Sep 05, 2018
Riekes is pleased to announce to a partnership with TASK Forklifts, an Australian based material handling company. TASK has a business strategy that combines distribution, manufacturing, and an integrated process of design. Their patented legless stacker showcases allows workers to navigate aisles as small as 8 ft. wide, as well as offering precise handling and lightweight design. Riekes values collaboration and innovation, so we are constantly looking for partners that support those philosophies. This partnership with TASK is good for Riekes customers because TASK legless stackers brings another quality solution to our market. Read More