PERFORMANCE GUARANTEE
We know that doing what we promised matters...and that falling short impacts your business. So, we took a hard look at what was important to our customers and have identified are 10 pillars where we stand behind a high level of performance.
We guarantee if there is an issue..or we fall short, we will make it right.
Parts
We understand that time is money, so we supply replacement Hyster and Yale Master Parts the next business day or the part will be free (when the part is ordered by 12pm CST).
Quality parts are important. We guarantee the performance of all parts purchased from us for six months. If the part should fail during that time, we will provide a replacement part for free.
Service
We provide 24/7 service using trained technicians because we understand that unplanned down time is expensive. We will respond to your emergency call within three business hours or the first hour of labor will be free.
Proper equipment maintenance is critical. Your Planned Maintenance (PM) will be scheduled within 10 business days of the due date or we will waive the standard PM labor charge.
Fleet Management
Our Fleet Survey (valued at $2,400), guarantees at least 15% cost savings in the first year. In addition, if you implement our recommendations, we waive the entire cost of the analysis.
We guarantee that installing Telemetry Systems and acting upon the information they generate (Operator Access, Asset Operating History and Asset Impact) will reduce your avoidable damages by 10% in the first year or we will pay the difference.
Rentals
We work hard to be there when you need us. If we do not have your rental unit at your site at the promised time, the delivery charge will be waived.
Our rental fleet has more than 525 units available. If we are unable to supply a rental on the date promised, you get one day of rental free.
Equipment Sales
We make it right. If any new or used fork truck does not perform as expected during the first 30 days, and we cannot remedy the situation, we will buy it back for the full purchase price.
The right metrics help you reach your long-term goals. If our storage and handling solutions do not meet the agreed upon metrics, the project engineering cost will be waived.
Riekes People have the authority to solve your problem. If a concern remains after 24 hours, it will be placed on my desk for immediate attention.
- Duncan Murphy, President
News & Announcements
Industry Trade Organization Awards Prestigious MVP Honor to Riekes Equipment OMAHA, NE (January 1, 2021) – In a year where it can be hard to find things to celebrate, Riekes Equipment has been awarded the prestigious Most Valuable Partner MVP Award from the industry’s trade association, MHEDA (Material Handling Equipment Distributors Association). The MVP Award…
Read MoreRiekes Equipment Supports University of Kearney Program Industrial Distribution and Material Handling Promoted as a Career Option for Students OMAHA, NE (November 17, 2020) – Riekes Equipment is proud to announce their support of the University of Nebraska at Kearney’s Industrial Distribution Program (UNK ID) which provides Nebraska students with career options in material handling,…
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